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Business Process Analyst

  • Job reference: BBBH4383
  • Location: Czech Republic
  • Salary: Attractive Package
  • Start Date: ASAP
  • Job type: Permanent

We are recruiting for a Business Process Analyst.

Job Summary:

Our client is looking for a Business Process Analyst with knowledge of Polish interested in working in a start-up environment with the backing of a global company to develop business applications that will impact employees and customers throughout the world. We are searching for talented people with an entrepreneurial spirit with a taste for international environments. Participate in the design and implementation of key projects related to global initiatives to contribute and acquire experience to develop new capabilities and skills. Travel throughout Europe and the Middle East to design and implement Cloud solutions.

Roles and Responsibilities:

Please note - roles and responsibilities may vary or can be tailored around your expertise.

  • Analysis and documentation of as-is capabilities about business processes and technology in order to provide support services.
  • Create documentation (support scripts) for Support teams
  • Document cases identified as issues or cases which require to be attended by Support Teams.
  • Implementation activities related to App support
  • Provide training to Support teams (L0 & L1)
  • Assist on Support best practices assurance
  • Assure Support teams execute the support model implemented
  • Track incidents to assure the are attended according to support model, during hypercare periods
  • Collecting and documenting information on current business environment
  • Consulting staff from different parts of an organization
  • Compiling and presenting information
  • Execute Analytics and reports to monitor Support performance

Requirements and Skills:

Please note - not all experience needed in order to be suitable for the role.

  • Advanced level of English (written and spoken, English on daily basis)
  • Advanced knowledge of Polish.

If interested, please get in touch via contact details provided or click "Apply" to forward an up to date copy of your CV.

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