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O&M Performance Manager

  • Job reference: BBBH3965
  • Location: Qatar
  • Salary: £90,000 - £130,000 per annum
  • Start Date: To be discussed
  • Job type: Permanent
This vacancy has now expired.

Cavendish Professionals are seeking qualified O&M Performance Manager to take on an amazing opportunity to work in the middle east for a prestigious client of ours providing Rail services across the Gulf. My client requires an experienced Facilities Manager that has worked for a rail operator. There are attractive salary packages, bonuses and even childcare allowances included.

Job Purpose:

To develop Operational Performance for Doha Metro and Lusail Tram in terms of development, implementation and management of Qatar Rail's Performance Regime while developing standards & achieving targets for safety, operations, service reliability, and customer service.

Duties & Responsibilities:


  • Develop strategies to ensure that Doha Metro & Lusail Tram Operation achieve world-class performance;
  • Manage the development & implementation of a Performance Regime that measures the effectiveness and the quality of the service delivered by the end-state Operators, as well as the satisfaction of the Customers;
  • Ensure the overall consistency between the performance regimes of the Operators ,the regime of their Subcontractors, the performance of the Systems
  • Meet Key Performance Indicators according to targets agreed with O&M Director in areas of: production of Metro and Tram O&M documents, delivery of study reports on time, preparations for launch of service and monitoring of Operator's performances.


  • Assess the Performance Regimes currently in place and build corresponding simulation models
  • Produce the suite of procedures to measure the Performance of each Operator and Subcontractor
  • Ensure that the Performance Regimes are accurately represented in the different Contracts, including the penalty regimes and default rectification
  • Assess the Operator's performances during the Trial Run and Trial Operation periods.
  • Review, survey and evaluate all Operator's Key Performance Indicators during the Revenue Service Period
  • Complies with all Qatar Rail CMS Policies and Standard Operating Procedures;
  • Performs and carries out other duties as instructed / directed by the O&M Director;


  • Provide assistance to the O&M Metro and Tram teams regarding the resolution of complex issues, compliance issues and risks related to operational performance;
  • Provide support to O&M Director.

Desired Profile:


  • Bachelor or Master degree in Engineering


  • 10 years of railway experience, preferably in the Performance area, Controls and Commercial
  • Professional Training:
  • Working knowledge of control centre operations, station operations, train operations and depot operations;
  • Excellent proficiency in simulation models.


  • Must be a skilled manager in communicating and motivating staff;
  • Highly motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
  • Excellent analytical reasoning ability and capable of making decisions on complex matters;
  • Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets
  • Be able to communicate, lead and influence
  • Be able to work with teams
  • Be cordial and professional
  • Be innovative
  • Be able to present and lead workshops and presentations
  • Be able to effectively lead and chair meetings
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