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Professional Services Consultant

  • Job reference: BBBH4290
  • Location: London
  • Salary: Attractive Package
  • Start Date: ASAP
  • Job type: Permanent
This vacancy has now expired.

Our client is disrupting the Cyber Security space with technology that fundamentally changes how organisations protect their applications and where they can securely deploy them, they are taking their first steps into Europe, to support its demanding global clients and has an immediate need for a resident engineer at a global fortune 100 company engagement.

We are recruiting for a Professional Services Consultant.

Job Summary

The Professional Services Consultant will be responsible in accelerating our client's time to value, enhance their operational efficiency and support their application delivery requirements. As the company grows the successful candidate is expected to grow with the company into more demanding roles. This role will give the successful candidate an opportunity to educate themselves in a new technology space.

Roles and Responsibilities

  • Act as a subject matter expert on our product set, assisting the client with the integration of the ASP into their environment.
  • Manage any deployments and upgrades of the ASP, ensuring adequate time frames and resources are provided by the client to ensure success.
  • Assist in the technical review and provide guidance on change preparation related to product deployment.
  • Assist with development of specific API scripts to assist in the deployment of services into, as well as ongoing monitoring and management of the ASP product.
  • Provide and document best practices and recommendations on the ASP.
  • Prepare and maintain project documentation related to the product set, for the duration of the engagement.
  • Act as a member of the IT Security team to provide support to the Security Tooling, Security Operations Centre and Service owners teams on matters related to the implementation.
  • Monitor and manage the client's ASP deployment, including troubleshooting any observed anomalies.
  • Act as an interface between the client's teams and the product and support teams.
  • Provide reporting and metrics on the deployment in the client's environment.
  • Provide documentation to the client's internal teams to facilitate integration activities with the ASP platform.
  • Development of Security Rulesets and Policies related to integrating customer services into the ASP platform.
  • Assist client's service teams with planning and execution of testing the platform.
  • Knowledge transfer and education on the Product set to the client's teams.
  • Completion of required project admin documentation, such as Time Sheets and weekly reporting.

Requirements and Skills

  • Thorough understanding of network flows, protocols and application related security controls.
  • Experience with Linux platforms, especially CentOS/Red Hat (the actual type of Linux is not that important, but most of the work would be on Red Hat.)
  • Experience with Windows server platforms.
  • Strong problem-solving skills with the ability to assess issues with unfamiliar technology.
  • Ability to thrive in an environment with new and evolving technology.
  • Strong client facing and conflict management skills.
  • Ability to interface to a client project team and deliver a calm approach to resolving issues. Project delivery experience a strong advantage. The ability to diffuse challenging situations and put a client at ease.
  • Strong communication skills, the ability to understand how a message should be delivered, to who and when.
  • Broad understanding of the following technology types: Multi-layer applications, databases, web applications, load balancing, clustering, routing/switching, IP addressing, routing and subnetting, PKI, firewall technologies.
  • Willingness to learn; some scripting in Bash, Ruby or Python for example and scripting tools like Chef, Puppet, Ansible etc.
  • Existing knowledge of our client's product is not required specific training will be provided. Support in familiarization with the product features and capabilities will be available as the candidate gains experience and with visits to HQ in Silicon Valley.
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