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    Tech Talk: Who Are You Really Speaking To – Humans or Algorithms?

    Adrian Duffy, Head of Technology Recruitment at Cavendish Professionals had the opportunity to speak with leading experts in building ethical, human centric AI: Elena Enache, CEO of Vesto 3D, a deep tech fashion company seeking to redefine how brands and customers experience clothing through hyper-realistic virtual try-ons and Karol Tajduś, Director of Data & AI at Accenture. The conversation aimed to discuss how AI can be used as a tool to empower rather than replace people, through ethical & transparent use and preservation of critical ‘’human elements’’ as we continue to progress in the world of AI.

    Championing Ethical AI Development

    Adrian opens the conversation with a discussion on what ethical AI entails. Both Elena and Karol offer that the ways in which AI is used is much more important than the AI tools themselves. For instance, the inherent bias transferred onto all AI tools from their human creators, creates the ethical issue of biased outcomes that can harm certain groups by leaving little room for nuance that can be deciphered by human judgement.

    The creation of biased and unequal outcomes by AI ultimately begs the question, where do we draw the line between human judgement and AI? Should decisions be made largely by AI systems and verified by humans or vice versa? Karl introduces the concept of ‘Uncanny valley’ whereby the rate of AI advancement has made it increasingly difficult to distinguish AI from human. He explains that the narrowing of this gap creates distrust and fear surrounding the use of AI. Elena explains that people don’t trust companies but rather the people behind them because of their judgement. Therefore, building trust is largely about communicating thought processes behind decisions and establishing transparency around where AI is and isn’t being used in business processes, citing a recent AI failure used to calculate credit scores without notifying the affected individuals of the process being used.

    Human – AI collaboration

    Karol’s insights confirm that people are largely open to the usage of AI for manual and administrative tasks which can be completed more efficiently and accurately by AI, as opposed to decision requiring emotional or moral reasoning. Elena adds that final decisions are based more on human emotion rather than logic, emphasising the necessity of human regulation in AI systems.

    Trends & Hype

    • Agent AI: creation of a personal AI “double” that knows you better than you know yourself and can complete many administrative tasks with increased efficiency
    • AI in fashion: the use of hyper-realistic & 3D virtual try-ons for online shoppers and clothing manufacturers to envision garment fit

    Education & Empowerment

    The discussion ends with a conversation on what skills will be the most important to preserve in an AI- driven world. Karol and Elena agree that while hard technical skills can take years to develop, AI is able to learn these skills faster and more effectively than soft skills like communication, empathy and collaboration, which will become more critical than ever in a world where the lines between human and AI become increasingly blurred.

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