Schedule in a brainstorming session with your agents and find the means to simplify processes or eliminate certain tasks altogether. By addressing this as a team, you will get a variety of ideas and foster an environment that shows you value their input.
While it’s not always possible to prevent the amount of work landing up on employees desks, it can help their performance if they know you care and understand the difficulties they are facing. It’s important that your staff feel like they can trust you with their grievances and know that you will take into consideration what they have to say.
A simple way to break down a hectic workload is to take it one small chunk at a time. Instead of focusing on the bigger picture, reduce your scope and break it apart into simple and actionable to-do’s that will lead your team to reach their goals.
While it’s never easy to admit our faults, when times are tough, effective leaders need to suck it up and work on bettering themselves to improve their team’s output.
