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    Our client is a global consulting firm looking for experienced SAP BTP Integration L2 Operations (L2 & L3 Levels) to drive a high-stakes initiative on a Permanent Contract.

    Skills and Requirements:
    * Proven experience in 24×7 operational support, L2 incident management, service request resolution, and operational issue triage.
    * Hands-on technical experience with SAP BTP and SAP Integration technologies (including SAP Integration Suite, Cloud Integration, API Management, Integration Advisor, or Data Services).
    * Proficiency with ITSM and ticketing platforms, specifically ServiceNow.
    * Solid working knowledge of monitoring and observability tools for platform health checks and event analysis.
    * Strong networking fundamentals, including DNS, HTTP/S, SSL/TLS, firewalls, and load balancing.
    * Demonstrated experience handling major incident support, impact assessment, escalation procedures, and post-incident follow-ups.
    * Strong documentation skills for creating and updating runbooks, troubleshooting guides, and knowledge base articles.
    * Experience supporting software deployments, system upgrades, patching, and platform validation activities.
    * Excellent communication and analytical skills, with the ability to troubleshoot complex issues under pressure.

    Role and Responsibilities:
    * Provide 24×7 operational support for SAP BTP Integration services to ensure service stability, high availability, and operational continuity.
    * Perform event analysis, alert triage, and timely escalation to next-level support or product teams when necessary.
    * Execute routine operational procedures, scheduled maintenance activities, health checks, and platform validations.
    * Support smooth software deployments, upgrades, patches, and release implementations across integrated environments.
    * Take ownership of L2 incident resolution and service requests while maintaining strict SLAs in ServiceNow.
    * Participate in major incident management, assisting with impact assessments, stakeholder communication, service restoration, and root cause analysis.
    * Continuous maintenance and authoring of technical documentation, runbooks, and troubleshooting knowledge articles.

    For more information, please apply for this job or send your CV directly, and I will call you back with more details.

    Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief.

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    Job manager

    Cezary Orchowski

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